Your Questions, Answered

  • Valour Consultants specialises in assisting Australian Defence Force veterans with the preparation and lodgement of injury claims to the Department of Veterans Affairs. Our services include claims preparation, lodgement assistance, medical appointment coordination, and ongoing support throughout the claims process.

  • Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

  • We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • There are no sign-up or ongoing costs for our services. Our fee is payable only upon the successful completion of an accepted Permanent Impairment Claim, ensuring that you receive the support you need without any upfront financial burden.

  • Typically, you will need access to your medical records, service documents, personal statements, and any other relevant information regarding your injury. Our team will guide you through the specific documentation required for your individual claim.

  • Yes, we will assist you in coordinating medical appointments with qualified professionals to obtain evaluations and reports that are essential in supporting your claim.

  • The timeline for claims processing can vary depending on individual circumstances and the specifics of each case. However, we strive to ensure that your claim is submitted efficiently, and we will keep you updated regarding its progress.

  • Absolutely. At Valour Consultants, we prioritise your privacy and confidentiality. All information shared with us during the claims process is handled with the utmost care and discretion.